School Run terms and conditions
English Law

- Orders are only accepted in that the Law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be bought by either party in relation to such a contract except in a court of competent jurisdiction in England. In the following terms and conditions, 'the company' refers to 'Chez Route (UK) Ltd'.



1. Application - Application forms can be gained from us by emailing us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

1.1. Submitting application / joining school bus service - when submitting our application form parents will be sent documents to sign and send back. Also once you have signed the documents you agree to spend 1 school year (3 terms) as a minimum under contract. If for any reason you know you cannot guarantee a whole school year stay with us you need to contact us to discuss why. In some cases parents do not fill out application forms as they join via a representative parent who is in charge of managing a specific school bus route. This representative is a parent of a child using the school bus, represents all parents and acts on behalf of parents. Therefore parents still agreeing to commit 1 school year minimum stay with our company. You may end using the service, but you are still liable to pay for the service you applied for. However some cases are treated in a different way. Please see section 7 for further information on special cases.


2. Payment - All parents / guardians must pay for their services at least 1 day before the term starts by bank transfer to our account or by debit / credit card payment. Parents may also have to option to authorise our company to take payments automatically just before the deadline of payments. However you could at all times call our company to take a payment manually when it is convenient for you. The company is responsible to send invoices to the parents which must contain the name of the child, the next term, number of journeys, total amount due and the company's bank details. Parents must contact us if they cannot make a payment 1 day before the term starts, otherwise we will apply late payment charge of £20.
The company may involve third parties such as debt collection enforcement to recover any owned amount. If payment is not made we are liable to send a warning letter to notify you about legal actions we may take.


3. Using the school bus service - Parents or guardians must make sure that their children uses the school bus service correctly and responsibly. If for any reason the child of the parent does not behave and use the service according to the points below, our drivers has the authority to suspend the child for a period of time from using the service. However if the case does not require such action we will contact parents to discuss the issue and to give a warning.

3.1. Pick up time - Parents or guardians must make sure that their children attend the school bus at the allocated pick up place at the allocated time and not the time they assume the driver would arrive at. Children must not be more than a minute or two late to ensure the bus is running on schedule to the school and from school. The bus is allowed to leave from the pick up after the child being 5 minutes late according to the scheduled pick up time and if no calls are received about the child running late, instructing the driver to wait.

3.2. Behaviour on the school bus - Parents or guardians of the children must ensure that the children behave on the school bus in the right manner.

3.2.1 No shouting on the bus - Children cannot shout or be loud on the bus. It is for their own safety because the driver can be distracted from driving.

3.2.2 Respect towards others and the bus driver - Children must respect each other on the bus like within the school premises. This means that children must not fight, use disrespectful words and any other forms of violence towards each other on the bus. Children must also respect the driver on the bus. If the driver instructs the child to do or not to do something the children must follow the drivers instructions without questioning.

3.3. Respect towards the bus - Children must respect and treat the school bus in the right manner as it is the property of the company.

3.3.1 No eating or drinking without permission - Children cannot eat or drink on the bus without the drivers permission. Eating or drinking is not usually allowed by the drivers as they must attend other services with the vehicle after the school bus service. We advise children to eat or drink before getting on the school bus.

3.3.2 Damage to the vehicle - Children must not vandalise on the vehicles as they are property of the company. Any damage made by the child will be investigated if the child is fully responsible for causing the damage on the vehicle. In any case if the child is fully responsible for the damage, parents or guardians will be notified and invoiced for the repair of the damage caused by the child.


4. Collection of the children - When children are being dropped from school to home a parent must be present at the drop off location to take over the child from the bus driver. If the parent is not present the bus driver will not drop of the child unless another parent from the school is present and takes responsibility of the child. We ask parents to be on time for drop off as delays in drop off have an effect on the schedule. Parents must notify the manager by text if they are going to be late for the drop off. In such case the parent might ask the driver to drop the child of at another child from the same school on the bus.

5. Absence - Parents or guardians must notify the company's manager by text message. Number will be provided on the timetable.

6. Refund - Refunds are no longer provided for parents. Before each term parents are required to fill out our usage report form for next term. Parents agree that what ever they apply for will be paid and will not be refunded once the invoice is created and sent out. Parents must make sure they apply for the correct day of each week.

7. Termination of service - The company has the right to terminate the service provided to any child if the terms and conditions has not been followed despite warning on to follow what is in the terms and conditions at any time during the year. However the company has to give advanced warning of the termination of 15 days prior the end of the term. Once service is terminated no further invoices will be issued and child will not be taken to school. Parents also have the right to terminate the use of service with good reasons such as: moving away, switching schools and child requires service we do not provide. We will not charge for the rest of the year because it is a good enough reason that we take into consideration as unforeseen situations.

8. Operator – Our Company is fully licensed by VOSA with an operator licence, fully liability insured and drivers are Enhanced DBS (CRB)checked to ensure they are legally fit to work with children.

Last updated 10/12/2014
 
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